Workplace - Adapted Behaviors : Lessons Learned for Knowledge Reuse
نویسنده
چکیده
Any problem solving behavior integrated in organized work practice is necessarily adapted to forces originating from characteristics of the workplace, organizational embedding, and social environment. An analysis and comparison of troubleshooting behaviors of same devices with access to the same technical information but performed in di erent workplaces teaches us that after integration, behaviors may be inadequate for other workplaces. Knowledge level models of the workplace-adapted behaviors showed signi cant di erences. We investigate implications of this observation for the development and use of reusable problem solving components
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